Privacy Policy

PRIVACY POLICY

Effective Date: May 3, 2026

Welcome to On Demand 3D LLC (“Company,” “we,” “our,” or “us”). This Privacy Policy explains how we collect, use, disclose, and protect information when you visit On Demand 3D (the “Website”) or use our services.

By using our Website or services, you consent to the practices described in this Privacy Policy.

  1. ‌Information We Collect

    We may collect the following categories of information:

    ‌Personal Information

    • Name
    • Email address
    • Billing and shipping address
    • Phone number
    • Payment information

      ‌Account Information

    • Username and password
    • Account preferences
    • Purchase and order history

      ‌Uploaded Files and Project Materials

      Users may upload:

    • CAD files
    • Engineering drawings
    • Images
    • 3D models
    • Manufacturing specifications
    • Technical documentation
    • Patent-related materials
    • Other project-related documents

      ‌Automatically Collected Information

      We may automatically collect:

    • IP address
    • Browser type
    • Device information
    • Cookies and usage data
    • Website analytics information

  2. ‌How We Use Information

    We use collected information to:

    • Provide engineering, product design, rendering, reverse engineering, prototyping, and manufacturing services
    • Process payments and invoices
    • Create and manage user accounts
    • Communicate regarding projects and orders
    • Improve our Website and services
    • Prevent fraud and unauthorized activity
    • Comply with legal obligations
    • Maintain operational records

  3. ‌Payment Processing

    Payments may be processed through third-party payment providers including:

    • Stripe
    • PayPal
    • WooCommerceWe do not store full payment card information on our servers. Payment processors handle payment data according to their own privacy policies and security standards. 

  4. ‌File Uploads, Confidentiality, and NDA Protections

    Users may upload proprietary, confidential, patent-pending, or commercially sensitive materials for project fulfillment.

    On Demand 3D LLC recognizes that many customer projects may involve valuable inventions, prototypes, trade secrets, proprietary engineering data, patentable concepts, or confidential business information.

    Unless otherwise agreed in writing, all non-public customer materials, files, specifications, designs, prototypes, technical information, and related communications submitted to the Company shall be treated as confidential information.

    The Company agrees:

    • Not to disclose confidential customer materials to unauthorized third parties except as necessary to perform requested services.
    • Not to use confidential customer information for any purpose other than fulfilling customer requests.
    • To implement commercially reasonable safeguards to protect confidential information.
    • To limit access to confidential project information to personnel, contractors, or manufacturing partners with a legitimate operational need.While we take reasonable measures to protect uploaded files and project information, no method of electronic storage or transmission is completely secure. Users upload materials at their own risk.Unless otherwise agreed in writing:
    • Users retain ownership of their uploaded content and intellectual property.
    • Users grant us a limited license to use uploaded materials solely for providing requested services.
    • No transfer of patent rights, copyrights, trademarks, or trade secret ownership occurs through use of the Website or services.Customers seeking additional legal protections for highly sensitive or patent-related projects may request a separate written Non-Disclosure Agreement (NDA) before submitting materials. 

  5. ‌Cookies and Tracking Technologies

    We use cookies and similar technologies to:

    • Maintain login sessions
    • Analyze Website traffic
    • Improve user experience
    • Support ecommerce functionalityUsers may disable cookies through browser settings, though portions of the Website may not function properly. 

  6. ‌Sharing of Information

    We may share information with:

    • Payment processors
    • Hosting providers
    • Analytics providers
    • Service providers assisting with Website operations
    • Manufacturing or fulfillment partners involved in customer projects
    • Legal authorities when required by lawWe do not sell personal information to third parties.

  7. ‌GDPR and International Privacy Rights

    If users are located in jurisdictions with data protection laws, including the European Economic Area (EEA) or United Kingdom, they may have rights including:

    • Access to personal data
    • Correction of inaccurate data
    • Data portability
    • Restriction of processing
    • Objection to processing
    • Deletion of personal dataOur lawful bases for processing include:
    • Contract performance
    • Legitimate business interests
    • Legal compliance
    • User consent where requiredUsers may contact us at info@ondemand-3d.com regarding privacy requests.

  8. ‌California Privacy Rights

    California residents may have rights under the California Consumer Privacy Act (CCPA/CPRA), including:

    • The right to know what personal information is collected
    • The right to request deletion of personal information
    • The right to correct inaccurate personal information
    • The right to non-discrimination for exercising privacy rightsWe do not sell personal information.Requests may be submitted to info@ondemand-3d.com.

  9. ‌Export-Controlled Information

    Users may not upload information, files, or technical data subject to:

    • ITAR (International Traffic in Arms Regulations)
    • EAR (Export Administration Regulations)
    • U.S. defense export controls
    • Sanctioned or restricted technologiesunless expressly approved in writing by the Company.The Company reserves the right to reject projects involving regulated or export-controlled materials.

  10. ‌Data Retention

    We retain information for as long as reasonably necessary to:

    • Provide services
    • Maintain business records
    • Resolve disputes
    • Comply with legal obligationsUploaded project files may be retained for operational, archival, repeat-order, or warranty purposes unless deletion is requested and legally permissible. 

  11. ‌Data Security and Breach Response

    We implement commercially reasonable safeguards to protect information. However, no online system can guarantee absolute security.

    In the event of a data breach affecting personal information, we may notify affected users as required by applicable law.

    Users are responsible for maintaining the confidentiality of their account credentials.

  12. ‌Children’s Privacy

    Our services are intended primarily for adults and are not directed toward children under 13 years of age. We do not knowingly collect personal information from children under 13.

  13. ‌Florida and U.S. Legal Compliance

    This Website is operated in the United States and governed by applicable United States and Florida laws.

    Users accessing the Website from outside the United States acknowledge that their information may be transferred to and processed in the United States.

     

  14. ‌Changes to This Privacy Policy

    We may update this Privacy Policy periodically. Updated versions will be posted on this page with a revised effective date.

    Continued use of the Website after updates constitutes acceptance of the revised policy.

  15. ‌Contact Information

On Demand 3D LLC

Website: https://www.ondemand-3d.com Email: info@ondemand-3d.com